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Orchard Lake Pet Resort

Name: Orchard Lake Pet Resort
Address: 29233 Northwestern Hwy, Southfield, MI 48034, Southfield, MI, 48034, US
Telephone: +1 248-372-7000
Rating: 4.5

29233 Northwestern Hwy, Southfield, MI 48034

4.5

137 Google reviewsGoogle Verified

Photo updatesStaff overnightOutdoor yardMedication adminGroomingOnline booking

Overview

Locally and family owned dog boarding resort offering overnight care, daycare, and grooming for canine clients in Southfield, Michigan.

Amenities & Policies

Cage-free

WebcamPhoto updates

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies6+ months

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Hours & Billing

Checkout time:11:00am

Late pick-up fee:$22 daycare fee for Standard Rooms; $25 daycare fee for Deluxe Suites and Premium Suites

Billing method:Per night

Cancellation & Deposits

Deposit required

Care & Play

Group play

Solo play

Comfort items allowed

Feeding policy:Please bring your regular food, pre-bagged in individual disposable ziplock bags and labeled AM/NOON/PM for administration. To eliminate the possibility of digestive issues due to a quick food switch, the resort does not provide food for our guests.

Raw diet accommodated

Extras

Multi-dog discount — Additional pets housed in the same room are discounted to $37/night for Standard Rooms and $43/night for Deluxe Suites and Premium Suites.

Owner operated

What Reviews Say

24 reviews analyzed

Orchard Lake Pet Resort has predominantly positive reviews describing attentive staff, happy and well-cared-for pets, grooming satisfaction, and repeat use. A minority of reviews raise concerns about unexpected charges, grooming quality, customer service, updates, outdoor time, and perceived facility conditions. Owner responses are infrequent and generally explanatory or appreciative, with one notably defensive response about photo updates.

Dog happiness

4.9

Drop-off / pickup

4.9

Value

4.5

Staff

4.3

Safety

4.3

Communication

3.9

People love

Dog care and happiness(8)Staff friendliness and attentiveness(8)Repeat customers and pet comfort(5)Grooming quality(4)Cleanliness(3)Value for money(3)

Staff shoutouts

staff(4 mentions)groomers

Worth noting

Unexpected additional charges

“They charged us an upfront fee... then they hit us with additional charges when we came to pick up our pets.”

Perceived lack of enrichment or engagement

“The poor dogs at this place looks so bored and lonely”

Reported poor customer service

“The employee then proceeded to give me a horrible attitude”

Alleged mistreatment of employee

“HE EVEN HAD THE GROOMER JULIE IN TEARS.”

Reported inadequate grooming

“When we picked him up, he shed fur all over our car and clothes.”

Photo and video updates(2 mentions)

“They should send more updates of the pets in form of photos and videos.”

Pricing or charge discrepancies(2 mentions)

“I had to pay 15 dollars to get just his nails and pads done.”

Customer service or staff attitude(2 mentions)

“The employee then proceeded to give me a horrible attitude”

Grooming quality concerns(2 mentions)

“they did an awful awful job on his nails.”

Owner replies to 21% of reviewsprofessional tone8 repeat customers

Top Rated

4.5 stars from 137+ reviews

This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 137 reviews.

At a Glance

Google rating

4.5/ 5

Review scoreInsufficient topic coverage

Amenities6 of 14

Reviews137

Repeat customersNumber of reviews that mention returning or being a regular customer.8

Min puppy age

6 months

Pricing

Boarding

$43–$57/night

Daycare

$22–$25/day

Contact

Visit Website +1 248-372-7000 29233 Northwestern Hwy, Southfield, MI 48034

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