Ortega Animal Care Center - Matthew Brehmer, DVM and Lynlee Fluent, DVM

International travel documentation errors

“The certificate they gave me was without a signature and USDA seal... I had to figure it out myself.”

Allegations of dishonesty/falsehoods by management

“Katie then told Michelle Beck... that I was upset and cursed at Katie, which is a complete falsehood.”

Poor Customer Service/Attitude(3 mentions)

“They simply don’t care and do not provide quality service or customer care.”

Administrative Errors & Incompetence(2 mentions)

“There were mistakes with the cat's age. In one paper they wrote that she was 2 years old, in the second - that she was 2 years and 4 months old.”

Overcharging/Unnecessary Testing(2 mentions)

“They routinely want to run many expensive tests. We took dog to another vet and he diagnosed immediately without all the tests.”