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OtterTail Pet Resort

Name: OtterTail Pet Resort
Address: 10257 Francis St, Delmar, DE 19940, Delmar, DE, 19940.0, US
Telephone: +1 302-846-2273

10257 Francis St, Delmar, DE 19940

4.9

129 Google reviews

Outdoor yardAccepts puppiesGroomingClimate controlled

Overview

OtterTail Pet Resort is a premium boarding facility located in Delmar, Delaware, operating since 2007. The facility features climate-controlled kennels, 9 large exercise areas, and acres of fenced countryside for dog exercise. As of February 2025, they are not offering daycare services but continue to provide overnight boarding and basic grooming services (bath, ear cleaning, nail grinding). The facility is owner-operated by Karen Sullivan Parker, a certified AKC evaluator and Labrador breeder.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, DHPP, Bordetella

Policies & Details

Care & Play

Solo play

Extras

Owner operated

What Reviews Say

129 reviews analyzed

OtterTail Pet Resort is a highly-regarded facility characterized by its immaculate cleanliness and the deeply personal care provided by owners Karen and Rob. Customers consistently report that their pets are excited to arrive and return home happy and well-rested. While the facility maintains very strict appointment windows and cancellation policies that some find inflexible, the overwhelming majority of clients view these as signs of a well-organized and professional operation.

Dog happiness

5.0

Cleanliness

5.0

Safety

5.0

Staff

4.9

Communication

4.8

Facility

4.7

Value

4.5

Drop-off / pickup

4.2

People love

Exceptional Cleanliness(18)Genuine Care/Love(45)Post-Stay Happiness(32)

Staff shoutouts

Karen(42 mentions)Rob(28 mentions)Mackenzie(3 mentions)

Worth noting

Strict Appointment/Cancellation Policy(2 mentions)

“7 Day Cancellation Policy which does not allow for any alterations... if you are 30 minutes late for drop off or pick up there is a fee of $25.00.”

Breed Restrictions

“Does not accept Cane Corso’s, and it is not mentioned on their website of the breeds they accept.”

Owner replies to 100% of reviewswarm tone38 repeat customers

At a Glance

Google rating

4.9/ 5

Review score

4.8/ 5

Amenities4 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.38

Pricing

Contact facility for pricing

Contact

Visit Website +1 302-846-2273 10257 Francis St, Delmar, DE 19940

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