Pacific Northwest Kennels

Severe dog attack/mauling with lack of management accountability

“My dog was viciously mauled... He had upwards of (x60) stitches... Eddy [manager] never responded to my emails to have a meaningful dialog.”

Unsanitary conditions and lack of fresh water

“The one [run] we took our dogs inside had so much dog poop left on the ground, I'd consider it a biohazard... water remaining was so brown and dirty.”

Unsupervised facility at night

“I also asked if anyone stayed on-site at night, and the staff member confirmed no.”

Communication and Responsiveness(5 mentions)

“It's extremely difficult to get someone to answer the phone, even after trying multiple times over several days.”

Booking System Issues(3 mentions)

“The booking system is a bit frustrating, as booking online is no longer possible and we are often overcharged.”

Inconsistent Social Media Updates(3 mentions)

“I was informed of daily posts to Facebook... but on day 2 of our trip I had to ask where the photos were as they had not been posted.”