Pampered Paws Resort
1501 E 3rd St, Big Spring, TX 79720
Overview
Unable to extract information - the website at pamperedpawsresort.co returns a Bad Gateway (502) error and is currently inaccessible. Google listing shows Pampered Paws Resort in Big Spring, TX with a 4.4 rating from 73 reviews, but website content cannot be retrieved.
Amenities & Policies
What Reviews Say
67 reviews analyzedPampered Paws Resort enjoys overwhelmingly positive reviews with 52 of 67 reviews giving 5 stars. Customers consistently praise the caring staff (especially Chris and Amy), the happiness of their dogs, and the clean facility. However, there are serious red flags in 4 negative reviews: one dog was not fed and returned malnourished, another got sick after boarding, and there were complaints about owner demeanor and pricing. The owner responds warmly to most reviews with religious blessings. While most customers are repeat visitors, the negative experiences (though few) highlight potential consistency issues in care and customer service.
People love
Staff shoutouts
Worth noting
Dog not fed during boarding - returned with ribs and backbone visible
“My dog free eats: even with a cup morning and night as standard for her breed: wasn't even reached. My dog returned to me showing ribs and backbone.”
Facility temperature issues - no air flow
“The facility was as hot as outside with no air flow.”
Owner confrontational behavior with customers
“He proceeded to grip me out on the phone over something I knew nothing about.”
Potential neglect - dogs not taken out to potty
“I don't think she really takes the dogs out to pottie.”
Dog became sick after boarding
“One of my dogs was emotionally sick. He was dramatized by her. He got sick threw up for a week and had dirrea.”
Pricing concerns(2 mentions)
“They're more expensive than the vet's office.”
Communication issues
“Messages aren't checked!”
Owner demeanor
“He doesn't take it very well. He doesn't like to dry and brush your dog.”
At a Glance
Pricing
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