Pampered Pets Bed & Biscuit
2013 W Cook Rd, Fort Wayne, IN 46818
Overview
Pampered Pets Bed & Biscuit is a dual-location pet boarding and daycare facility in Fort Wayne, IN and Napoleon, OH, offering dog and cat lodging, daycare, grooming, and spa services. The facility features IBPSA accreditation, a 24-hour on-call veterinarian, climate-controlled suites with outdoor exercise yards, a swimming pool, and various activity packages including enrichment daycare and puppy programs.
Amenities & Policies
Required vaccinations: current vaccinations required
Policies & Details
Care & Play
Safety & Emergency
Extras
What Reviews Say
276 reviews analyzedThe facility is highly praised for its cleanliness, spacious suites, and the genuine affection staff show toward the animals, with many dogs showing visible excitement upon arrival. However, there is significant friction regarding administrative transparency, specifically surrounding 'hidden' Sunday pickup fees and inconsistent communication of digital updates. While daycare experiences are overwhelmingly positive, boarding reviews are more polarized due to pricing disputes and occasional reports of illness or injury.
People love
Staff shoutouts
Worth noting
Undisclosed injuries to pets
“Our puppy was injured (twice in back-to-back days)... not one employee notified us of his injuries.”
Kennel Cough outbreaks
“I spent over $150 to have my puppy come back with kennel cough... I was told, very apathetically, 'well, sometimes dogs can get it even with the vaccine'”
Sunday Pickup Policy/Fees(6 mentions)
“They charged us $67 for late pick up after 10am but there was no way to pick her up before 5pm according to their Sunday pick up policy.”
Lack of updates/Communication(5 mentions)
“I paid for updates and didn’t receive any updates while I was on vacation.”
Hidden fees/Pricing transparency(7 mentions)
“We received no quote after booking or at time of check in. At pick up they charged us $200 for 1 night!!!!”
At a Glance
Pricing
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