Pampered Pets Bed & Biscuit

Physical injury/Safety incident

“the groomer was walking three of her dogs (she couldn’t control) my dog was standing in the front sniffing around and all three attacked him. He was limping, bite marks on his head, his ears.”

Alleged animal mistreatment

“witnessed one of the employees throw a plastic bat at one of the dogs.”

Neglect of basic needs (Food/Water)

“when we went to go pick him up barely any of his food was gone, he was super dehydrated, and he smelled like urine.”

Pricing and Tipping Pressure(5 mentions)

“it is not very professional to ask for a tip for boarding... credit card machine would not process payment without gratuity.”

Grooming injuries (Razor burn/Eye irritation)(2 mentions)

“Both of my dogs were very razor burned... my Yorkie has been shaking and traumatized.”

Communication/Scheduling errors(3 mentions)

“They left a message and let us know they needed to move our appointment... they decided to just cancel the service.”