Cottontown facilities
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PAMPERED POOCH FARMS

3455 TN-76, Cottontown, TN 37048

4.9
52 Google reviews
Outdoor yardGrooming

Overview

The Pampered Pooch & Pampered Pooch Farms is a family-owned pet resort offering 24-hour boarding for cats and dogs, doggie daycare, and full-service grooming across three Tennessee locations (Nashville, Cottontown, and Brentwood). The facility emphasizes a home-away-from-home environment where pets are treated like family with love and affection. Kennel hours are Mon-Fri 7am-7pm and Sat-Sun 10am-5pm, with the kennel closing daily from 12-3pm for rest time.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Care & Play

Group play

Extras

Owner operated

What Reviews Say

52 reviews analyzed

Pampered Pooch Farms is highly regarded for its exceptional grooming services, particularly praising staff members Rachel and Kailey for their skill with anxious dogs. While the majority of customers report happy, tired dogs and appreciate the daily photo updates, two significant one-star reviews raise serious concerns regarding medical monitoring and post-boarding health. The management is extremely active in responding to reviews but can adopt a defensive and confrontational tone when addressing negative feedback.

Cleanliness
5.0
Facility
5.0
Dog happiness
4.9
Staff
4.8
Value
4.7
Drop-off / pickup
4.5
Communication
4.2
Safety
3.5

People love

Grooming Quality(18)Photo Updates(7)Handling Difficult Dogs(3)

Staff shoutouts

Rachel(11 mentions)Kailey(4 mentions)Brittany(2 mentions)

Worth noting

Failure to report medical emergency (bloody stools/pancreatitis)

β€œOur dog passed large amounts of blood in his stool on the last day... yet we were only told he was 'fine' at pickup.”

Allegations of severe dehydration and malnutrition

β€œThe vet advised he was severely dehydrated and appeared to be malnourished and starved.”

Medical Transparency(2 mentions)

β€œThe lack of transparency, documentation, and urgency is unacceptable.”

Non-refundable deposits

β€œYou are upset because your December plans changed and you lost your deposit.”

Owner replies to 100% of reviewsdefensive tone12 repeat customers

At a Glance

Google rating
4.9/ 5
Review score
4.6/ 5
Amenities2 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Contact facility for pricing

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