Paradise Pet Resort

Unsanitary kennel conditions - urine and feces in kennels, overwhelming urine smell, items soaked in what appeared to be urine

“It smelled like fresh cleaning solutions and urine. I noticed several dogs with urine and feces in their kennels.”

Dog injured during care and owner not informed

“She cut a quick on our puppy's paw and didn't tell me about it! I didn't realize what happened until I was covered with blood on the drive home!”

Dog left in poor condition with no assistance or explanation

“My poor pup was left in horrible shape and nothing had been done for obvious days.”

Dog held bladder for 14+ hours without bathroom break

“I came to pick him up the next morning at 9:45am and was told by the girl working that she hadn't had time yet to take him out. That's nearly 14 hours that he didn't get to go outside.”

Owner calls not returned

“I tried calling to get a reason for the substandard treatment but nobody returned my call.”

Facility not matching website/pictures(2 mentions)

“The pictures and descriptions don't match what you actually get.”

Poor communication and unreturned calls(2 mentions)

“can't get anyone to call me”

Inadequate dog care during stays(2 mentions)

“I truly believe these animals were left in kennels with any attention, water, or chance to relieve themselves.”

Staff turnover - unfamiliar workers

“There have been many staff changes and we did not recognize any of the kennel workers this last boarding.”