Paradise Pet Resorts
5800 Commerce Blvd, Rohnert Park, CA 94928
Overview
Paradise Pet Resorts is a family-owned pet resort in Sonoma County with two locations (Rohnert Park and Santa Rosa) offering dog boarding, daycare, and grooming services. The Rohnert Park location features a 12,000 sq ft facility with an outdoor pool, while both locations provide separate play areas for small and large dogs, climate-controlled cabanas, and live PetCams for owners to monitor their pets. Established in 2007, they are known for community involvement and offering deluxe boarding options.
Amenities & Policies
Required vaccinations: Rabies, Bordetella, Distemper, FVRCP
Breed restrictions: Pit Bull, Staffordshire Terrier, Cane Corso
Policies & Details
Hours & Billing
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
344 reviews analyzedParadise Pet Resorts enjoys overwhelmingly positive reviews with dogs clearly loving the facility and staff receiving consistent praise for their friendliness and care. The facility offers excellent amenities including webcams, pools, and spacious play areas at reasonable prices. However, serious red flags exist including multiple reports of dogs returning injured, allegations of neglect (dehydration, unsanitary conditions), extreme heat incidents requiring police intervention, and concerning breed discrimination practices against pit bulls. While the majority of customers are satisfied repeat visitors, the negative reviews highlight significant safety and care issues that prospective customers should weigh carefully.
People love
Staff shoutouts
Worth noting
Dogs left in extreme heat/weather conditions (news/police involvement)
“They were on the news for leaving a dog outside in 104 degree weather”
Dog returned injured/bitten by other dogs
“Today was the 4th time she came home with a bite puncture, this time with blood all over her nametag”
Neglect allegations - dogs returned sick, dehydrated, underweight
“My dog was noticeably thinner, had two raw wounds on his top jaw/lip and one on his neck”
Unsanitary conditions - urine smell, dirty facilities
“WREAKS of dog piss..Floors saturated with unine smell… heat makes it worse!!”
Breed discrimination against pit bulls
“because she was an aggressive pit bull she would have to be kept in a cage all day away from other dogs”
Kennel cough/illness outbreaks
“my puppy was tired for days and needed several medications. Beware!”
Smell/cleanliness issues(8 mentions)
“the front shop does consistently smell like urine”
Dog returned injured or with wounds(7 mentions)
“she was bitten by another dog at Paradise, and she had a wound under her thick fur”
Communication/phone accessibility(4 mentions)
“It's hard to get through the phone”
Staff experience/qualifications questioned(4 mentions)
“the staff are under qualified and don't know what they are doing”
Dogs not getting proper exercise/attention(5 mentions)
“I noticed that the people there never really played with him, just stood around”
At a Glance
Min puppy age
4 months
Pricing
Boarding
$45–$89/night
Daycare
$30–$42/day
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