Paradise Ranch Pet Resort

Allegations of staff mistreating dogs off-camera

“I was told by a female staff that there's two staff there who hit or kick the dogs where there's no cameras.”

Medical/Feeding instruction negligence

“I was informed that all of the dogs are breakfast at 8:00... and dinner at 4:30, and that this schedule cannot be altered for any reason [despite medical necessity].”

Strict 'Pack Leader' philosophy/Lack of play

“The dogs are not allowed to play... if they start playing or getting excited, the human staff warns them by spraying water.”

Communication and Customer Service

“I didn’t get updates about my dog’s stay and when I reached out, responses were slow and vague.”

Weight loss/Health after stay

“After a little over a week, one of my pups was significantly skinnier than we'd like to see.”