Park9 Pearson YYZ- Dog Playcare. Spa. Resort

Unreported injury (potential dog bite)

“noticed she had a a 2-inch wide injury on the side of her face. Her skin had been ripped through what I’m presuming was a dog bite... No one from Park9 notified me.”

Sanitation claim (pests in food)

“I picked up my dog from park9 and found roaches in the bag of dog food. Disgusting.”

Health (Kennel Cough/Stomach upset)(5 mentions)

“However my dog did come back with kennel cough and was really sick.”

Pricing/Hidden Fees(4 mentions)

“I was charged $85 for an overnight boarding fee. Really unfortunate considering we’ve had him there many times and this was a one time error.”

Pool/Activity expectations(3 mentions)

“They all got to the pool room but my dog was afraid to go into the water... 20 mins later, they all left the pool and NONE of the dogs were wet.”