Passage East Kennels

Dog contracted kennel cough and severe diarrhea after 11-day boarding despite being fully vaccinated

“Our Two healthy dogs go in for eleven days and $1,600- later we pick up two very sick dogs each with a week of massive diarrhea and severe kennel cough, even though they had all shots!”

Dog returned with fleas after daycare visit

“I wish I could like this place... he came home with lots and lots of fleas.”

Dog fight incident during daycare with inadequate owner notification

“Instead of calling us they decided to confine our dog, and just let us know when my husband came to pick up our dog... their protocol is not to inform owners unless there is blood involved!”

Grooming services inconsistent/incorrect(2 mentions)

“They even cut the hair off her ears and tail down to skin.”

Communication gaps during incidents(2 mentions)

“Instead of calling us they decided to confine our dog, and just let us know when my husband came to pick up our dog.”

Staff demeanor concerns

“She yelled at them off the top of her lungs repeatedly, screaming over and over stop, nooooo, she sounded insane and angry.”