Paw Plaza
1 River Rd, Sturbridge, MA 01566
Overview
Paw Plaza is a luxury dog boarding and daycare facility in Sturbridge, MA offering private dog suites with aromatherapy, 24/7 staffing, and structured playgroups. Services include daycare ($88/night boarding with daily playgroups), grooming (available to existing customers only), and training hosted on-site. The facility requires bordetella, distemper, and rabies vaccinations and conducts temperament assessments for all dogs.
Amenities & Policies
Max capacity: 12 dogs
Required vaccinations: Bordetella, Distemper, Rabies
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
104 reviews analyzedPaw Plaza enjoys overwhelmingly positive reviews (76 of 104 are 5-star) with exceptional marks for staff friendliness, dog happiness, and facility cleanliness. The owner (Hadley) is highly engaged, responding to nearly all reviews. However, there are serious red flags including a dog bite incident requiring emergency vet care and an injury during boarding. Recurring complaints center on phone communication difficulties and occasional grooming quality issues. The facility excels at accommodating anxious dogs and offers comprehensive services. Despite some negative reviews (some from alleged former employees or non-customers per owner), the majority of customers are loyal repeat visitors who praise the personalized care and compassionate staff.
People love
Staff shoutouts
Worth noting
Dog fight/bite incident requiring emergency vet care
โMy dog was bitten by another dog(they acted like nothing happened). Had to bring my dog to an emergency vet for treatment.โ
Dog injured during boarding (cuts and swollen paws)
โI received him with cuts on his face and his paws completely swollen with cuts. He came back very sad, depressed, with his ears always down.โ
Alleged dog fights at facility
โlots of dog fights.โ
Toxic work environment alleged
โtoxic place, dogs are not treated like they should. stressful place for the dog attendants who are understaffed and underpaid.โ
Phone/communication issues - difficult to reach by phone(4 mentions)
โImpossible to get threw on the phone..I instantly receive voice mail..I decided to go elsewhere.โ
Grooming quality inconsistency(2 mentions)
โThis was the worst grooming my dogs have EVER received. Their fur was uneven, they were not brushed and I was BEYOND disappointed.โ
Turned away despite following instructions
โI was told at my last pickup to call in advance to notify them and I did as told and left a VM the evening before. The next day I was turned away with two dogs in tow.โ
Email not returned
โEmailed for an appointment. No reply. Did call for one.โ
At a Glance
Max capacity
12 dogs
Pricing
Boarding
$88/night
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