Sturbridge facilities
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Paw Plaza

1 River Rd, Sturbridge, MA 01566

4.4
105 Google reviews
Cage-freeStaff overnightOutdoor yardSmall dog areaMedication adminGroomingTrainingClimate controlledOvernight potty breaks

Overview

Paw Plaza is a luxury dog boarding and daycare facility in Sturbridge, MA offering private dog suites with aromatherapy, 24/7 staffing, and structured playgroups. Services include daycare ($88/night boarding with daily playgroups), grooming (available to existing customers only), and training hosted on-site. The facility requires bordetella, distemper, and rabies vaccinations and conducts temperament assessments for all dogs.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Max capacity: 12 dogs

Required vaccinations: Bordetella, Distemper, Rabies

Policies & Details

Hours & Billing

Drop-off hours:6AM-4PM
Pick-up hours:4PM-7PM
Billing method:Per night

Cancellation & Deposits

Care & Play

Group play
Solo play
Daily updates โ€” Free
Comfort items allowed
Feeding policy:Owner provides food
Raw diet accommodated

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Multi-dog discount โ€” $88/night for 1st dog, $82/night for 2nd, 3rd and 4th (sharing same room)
Senior dog accommodations
Owner operated

What Reviews Say

104 reviews analyzed

Paw Plaza enjoys overwhelmingly positive reviews (76 of 104 are 5-star) with exceptional marks for staff friendliness, dog happiness, and facility cleanliness. The owner (Hadley) is highly engaged, responding to nearly all reviews. However, there are serious red flags including a dog bite incident requiring emergency vet care and an injury during boarding. Recurring complaints center on phone communication difficulties and occasional grooming quality issues. The facility excels at accommodating anxious dogs and offers comprehensive services. Despite some negative reviews (some from alleged former employees or non-customers per owner), the majority of customers are loyal repeat visitors who praise the personalized care and compassionate staff.

Staff
4.9
Dog happiness
4.8
Cleanliness
4.8
Facility
4.7
Drop-off / pickup
4.5
Value
4.3
Communication
3.5
Safety
3.2

People love

Staff friendliness and compassion(35)Dog loves attending - happy/tired dogs(25)Clean facility(12)Owner Hadley is caring and accommodating(10)Great for anxious/nervous dogs(5)Multiple services (daycare, boarding, grooming, training)(8)

Staff shoutouts

Hadley(12 mentions)Liz(2 mentions)Gregg(2 mentions)Johana

Worth noting

Dog fight/bite incident requiring emergency vet care

โ€œMy dog was bitten by another dog(they acted like nothing happened). Had to bring my dog to an emergency vet for treatment.โ€

Dog injured during boarding (cuts and swollen paws)

โ€œI received him with cuts on his face and his paws completely swollen with cuts. He came back very sad, depressed, with his ears always down.โ€

Alleged dog fights at facility

โ€œlots of dog fights.โ€

Toxic work environment alleged

โ€œtoxic place, dogs are not treated like they should. stressful place for the dog attendants who are understaffed and underpaid.โ€

Phone/communication issues - difficult to reach by phone(4 mentions)

โ€œImpossible to get threw on the phone..I instantly receive voice mail..I decided to go elsewhere.โ€

Grooming quality inconsistency(2 mentions)

โ€œThis was the worst grooming my dogs have EVER received. Their fur was uneven, they were not brushed and I was BEYOND disappointed.โ€

Turned away despite following instructions

โ€œI was told at my last pickup to call in advance to notify them and I did as told and left a VM the evening before. The next day I was turned away with two dogs in tow.โ€

Email not returned

โ€œEmailed for an appointment. No reply. Did call for one.โ€

Owner replies to 98% of reviewsAvg response: 1dprofessional tone28 repeat customers

At a Glance

Google rating
4.4/ 5
Review score
4.3/ 5
Amenities9 of 14
Reviews105
Repeat customersNumber of reviews that mention returning or being a regular customer.28

Max capacity

12 dogs

Pricing

Boarding

$88/night

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