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Paw Town Station

Name: Paw Town Station
Address: 10 N Sturbridge Rd, Charlton, MA 01507, Charlton, MA, 1507.0, US
Telephone: +1 508-434-0316
Rating: 4.2

10 N Sturbridge Rd, Charlton, MA 01507

4.2

5 Google reviews

Outdoor yardPool / water playTrainingOnline booking

Overview

Paw Town Station is a dog boarding and daycare facility in Charlton, MA offering day play, overnight boarding, and training services. The facility features structured playgroups based on size and temperament, outdoor play areas with pools, and a team of trained staff. They operate Monday-Friday with daycare hours from 6:30am-6:00pm and encourage prospective clients to schedule a tour.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Hours & Billing

Drop-off hours:6:30am-8:30am

Pick-up hours:4pm-6pm

Care & Play

Group play

What Reviews Say

5 reviews analyzed

The facility enjoys strong positive sentiment from 4 of 5 reviewers, with dogs clearly happy and excited to attend, and staff receiving consistent praise for friendliness. However, one detailed 1-star review raises serious concerns about basic care (dehydration, missed meals, broken promises on updates), which represents a significant red flag despite being an isolated incident. The contrast between the overwhelmingly positive experiences and this single negative account suggests potential inconsistency in care quality or communication.

Staff

5.0

Facility

5.0

Drop-off / pickup

5.0

Dog happiness

4.0

Safety

4.0

People love

Staff treat dogs like their ownDogs are excited to attend(3)Dog comes home tired and happy (good sign of activity)Safe environment

Worth noting

Dehydration - dog drank 750ml of water immediately upon return, had ammonia smell, produced hard stool pellets

“He reeks of ammonia. We took him out to poo after coming back home, and seemed like he pooped very little and really hard pellets of shit. I am sure, he didn’t get any or very little water.”

Neglect/underfeeding - dog returned 2 pounds underweight, missed 2 meals despite food being provided

“He came back underweight by about 2 pounds... We got half the food back so he missed 2 meals.”

Broken promises on photo/video updates

“I asked for photos or videos... We got 3 photos and a video in the first few hours and then nothing.”

Lack of internal communication among staff

“there is a lack of communication between their team members”

At a Glance

Google rating

4.2/ 5

Review scoreInsufficient topic coverage

Amenities4 of 14

Reviews5

Repeat customersNumber of reviews that mention returning or being a regular customer.3

Pricing

Contact facility for pricing

Contact

Visit Website +1 508-434-0316 10 N Sturbridge Rd, Charlton, MA 01507

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