Pawderosa Ranch

Dog died in tragic car accident by employee during transport

“Three months from now in November will be my beloved dog three year anniversary when she died in the care of Pawderosa in a tragic car accident by an employee on her way to the daycare.”

Dog returned with injuries (bleeding tail, bug bites, infected ear)

“I rushed us out to my car and found his tail BLEEDING, bug bites all over his legs and his ear was hot red!!”

Staff accused of unprofessional behavior and dog parent shaming

“I know my dog isn't perfect, but I've never in my life experienced dog/parent shaming like this.”

Lost customer's dog beds and gave them to another dog

“My dogs beds now smell like another dogs and have other dogs hair on them.”

Understaffing concerns

“They have lost control of dogs, they are understaffed and they are ethically not caring for these animals or staff.”

Pricing/billing confusion(4 mentions)

“I want to start by saying how wonderful and enjoyable the staff is to work with. Our puppy Ace (1 yr old shih tzu) has completed their puppy level 1 training and now is in the puppy level 2 training.”

Grooming issues(3 mentions)

“I was specific about what I wanted trimmed and how much... and when I picked her up they trimmed everywhere and trimmed more then I wanted.”

Self-service bath limitations

“I expected a dedicated self-service space, but upon arrival the staff had to check if there was room for us in the bathing room with the full service dogs.”

Communication/callback issues(2 mentions)

“Never called back. I assume too busy for any new customers or short staffing.”