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Paws & Claws Hotel and Spa

Name: Paws & Claws Hotel and Spa
Address: 414 Crossroads Loop, Laredo, TX 78045, Laredo, TX, 78045, US
Telephone: +1 956-791-7297
Rating: 4.6

414 Crossroads Loop, Laredo, TX 78045

4.6

171 Google reviews

Outdoor yardPool / water playAccepts puppiesGroomingClimate controlled

Overview

Paws & Claws Hotel and Spa is Laredo's first pet hotel, offering dog boarding in spacious air-conditioned suites ($31-$47/night) and doggie daycare ($15-$21/day). The facility features a bone-shaped pool, grooming services at their Spaw, and requires all dogs to pass a behavioral exam and have current vaccinations (Rabies, Bordatella, DHLP) before admission.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies4+ months

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, Bordatella (Kennel Cough), Distemper (DHLP)

Policies & Details

Care & Play

Group play

Solo play

Daily updates

Feeding policy:Owner provides food

Extras

Multi-dog discount — 20% off each additional pet staying in the same suite

What Reviews Say

168 reviews analyzed

Paws & Claws Hotel and Spa is highly regarded for dog boarding and grooming, with many owners praising the clean facility and the pleasant scent of their pets upon pickup. However, there is a significant disparity in service quality between dogs and cats, with feline owners reporting poor socialization and cramped conditions. While the staff is generally described as friendly, the facility struggles with phone responsiveness and occasional rigidness regarding billing and Sunday pickup policies.

Dog happiness

4.5

Facility

4.3

Cleanliness

4.2

Staff

4.0

Safety

4.0

Value

3.9

Drop-off / pickup

3.5

Communication

2.8

People love

Post-grooming scent(12)Facility appearance(8)Dog happiness(15)

Staff shoutouts

CassandraOzzyCindyElvis

Worth noting

Physical injury during grooming

“he came back limping and they cut his nails too short he has tiny blood stains around his paws”

Inadequate cat care/socialization

“Heartbreaking for a cat no socialization they said only in feeding time will they be pet... No playtime”

Phone responsiveness(5 mentions)

“I've been trying to get in touch for 3 hours and nobody is answering.”

Billing/Policy disputes(3 mentions)

“the computer made a mistake and that we owe an extra day we didn't pay for.”

Lack of cat facilities(3 mentions)

“Did my poor cat spend two nights locked in a tiny box? Apparently so.”

Owner replies to 18% of reviewswarm tone14 repeat customers

Top Rated

4.6 stars from 171+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 171 reviews.

At a Glance

Google rating

4.6/ 5

Review score

3.9/ 5

Amenities5 of 14

Reviews171

Repeat customersNumber of reviews that mention returning or being a regular customer.14

Min puppy age

4 months

Pricing

Boarding

$31–$47/night

Daycare

$15–$21/day

Contact

Visit Website +1 956-791-7297 414 Crossroads Loop, Laredo, TX 78045

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