Paws & Claws of Morganton

Grooming injury - dog paw pad cut during grooming

“The young lady who groomed him cut his paw pad. I don't mean his nails, his actual paw pad. There's a piece hanging, so of course my puppy wants to chew it, so he's having to wear a cone. He's also limping on it.”

Dog injured during grooming - permanent limp alleged

“He left with pain and now after a few weeks can walk but he is still in pain and has permanent limp.”

Dogs returned smelling of urine and stressed

“When I picked them up they smelled like urine and had lost weight. Upon pick up the staff was rude and my husky was disconnected and silent for days after boarding.”

Unclean cat boarding area

“The feline area was not clean and my pet was first directed to a kennel that was not clean!”

Spring break/surge pricing not disclosed upfront(2 mentions)

“I was charged extra bc it was spring break week and I was not told of this in advance.”

Sunday charging policy confusion(2 mentions)

“If you drop off on a Saturday, they make you pay for Saturday AND Sunday night because they're 'not open on Sundays' even though their hours list them as open on Sundays...”

Phone call return issues(2 mentions)

“Been trying to reach you since you have good ratings. But no one picks up phone or return messages :(”

Grooming results not as requested(2 mentions)

“They allowed a new groomer to mess up my little dog. She shaved him down completely. All his face (whiskers) hair including his eyelashes were gone.”