Paws & Claws Total Dog

Alleged inadequate basic care during an extended grooming wait, including no water or bathroom break

“If you care how your pet looks or is treated I'd look elsewhere...”

Repeatedly reported failure to follow grooming instructions or deliver requested grooming results

“They can't seem to follow simple directions.”

Negative pickup interaction and concern that dogs were thirsty

“Still don't think I'll be back.”

Uncertainty about whether a paid suite package was delivered as expected

“My boyfriend and I went on a road trip last August (2020) and were concerned about his stay. We had searched throughout the area and agreed to this establishment, based off of good reviews. We paid for a “suite”, but am not sure that the dog got treated accordingly.”

Grooming results and corrections(2 mentions)

“I have found an amazing groomer that is skilled, kind, confident and not so soft skinned if you ask for a touch up. Oh and 25% less in cost!”

Failure to follow grooming or service instructions(2 mentions)

“They can't seem to follow simple directions.”

Water and potty-care concerns(2 mentions)

“they didn't even give my dogs water or take them out to use the bathroom in that whole time.”

Front-desk communication

“Confusing front desk.”

Dogs appearing thirsty after boarding

“The dogs were fine, but super thirsty!!”