Paws At Play Youngsville

Dog contracted pancreatitis and severe health issues while boarding; no proper medical logs maintained

“Paws at play does not know how to care for diabetic dogs. I had to take my dog to the vet. She came home with pancreatitis. She lost weight. There was no Log of how much insulin was given or food was eaten.”

Dog returned with fleas and bacterial infection; owner refused to take responsibility

“We boarded our dog here for 6 nights... The vet found evidence of fleas and a bacterial infection on his paw, elbow, and behind.”

Dog returned with kennel cough, limping, skin and eye irritation

“Our eldest dog was returned with kennel cough and our other dog was returned severely limping, has skin and eye irritation, and with awful dreads.”

Staff yelling at dogs causing fear and behavioral changes

“Caught one of the staff members yelling at my dog, while she coward on the floor. Wonder why my puppy was nipping at the staff!”

Dog returned with injuries: cut paws, hives, allergic reaction

“He came out limping... his paws were the reddest that I had ever seen and he had cuts on his paw pads... He had hives along his face and neck.”

Puppy left outside in extreme heat; no callback when requested

“He was left outside in the super heat all day on the gravel. It took two days for recovery. Also asked for a call if needed, NO CALL.”

Dog died after boarding stay; alleged negligence in monitoring health

“She had lost 4 pounds in 10 days... they had to carry her to the scale and practically had to carry her to my car and STILL never contacted the vet... I had to take my dog to the ER and sadly had to put her to sleep.”

Pricing and communication about price increases(5 mentions)

“At no point did I believe my 3 dogs were receiving substandard care... but this pricing information was poorly delivered and done so in a very passive aggressive manner.”

Kennel cough/illness outbreaks(5 mentions)

“Dogs got the flu while there over the summer. No care or assistance for the care or treatment.”

Add-on fees and increasing rates(4 mentions)

“Prices are getting high - lots of add on fees.”

Incomplete services (bath not done, nails not trimmed)(4 mentions)

“I paid for a bath and nail trims and his nails were not trimmed... this time again with kennel cough, no nail trim and clumps of hair sitting on his back from his 'bath'.”

Staff attitude and customer service issues(4 mentions)

“You will be met with eye rolls and attitude from the 20 something year old kids behind the desk.”