Campbell facilities
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Paws Crossing Pet Resort & Spa

901 Dell Ave, Campbell, CA 95008

4.5
101 Google reviews
Cage-freeLive webcamOutdoor yardPool / water playSmall dog areaAccepts puppiesReactive breeds OKMedication adminGroomingTrainingClimate controlledOvernight potty breaks

Overview

Paws Crossing Pet Resort & Spa is a five-star pet boarding and daycare facility in Campbell, CA offering luxury dog cottages with webcams, standard runs, and cat condos. They provide comprehensive services including daycare, grooming, training, and a bone-shaped pool, with no breed restrictions and a $25 temperament evaluation required for daycare.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yardreal grass
Pool / water play
Small dog area
Accepts puppies4+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHLPP, Bordatella, Canine Influenza, FVRCP, FELV

Policies & Details

Hours & Billing

Drop-off hours:7am-10am
Checkout time:12pm
Late pick-up fee:$25
Billing method:Per night

Cancellation & Deposits

Cancellation notice:2 days notice
Cancellation penalty:Deposit kept as credit for future use if cancelled with less than 48 hours notice
Deposit required — $60
Holiday surcharge

Care & Play

Group play
Solo play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 6 months for daycare, males must be neutered for cat boarding
Temperament test fee:$25

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount — Additional roommate rate $41-$82/day
Senior dog accommodations

What Reviews Say

94 reviews analyzed

Paws Crossing is highly regarded for its cleanliness, professional grooming services, and specialized care for both dogs and cats, including senior and special needs pets. While the facility earns praise for its webcams and friendly onsite staff, there is a significant recurring issue with administrative responsiveness and difficulty reaching the business via phone or email for reservations. Recent mentions of kennel cough suggest a need for improved health protocols despite the overall high quality of the physical resort.

Cleanliness
5.0
Dog happiness
4.9
Staff
4.8
Facility
4.7
Drop-off / pickup
4.5
Value
4.2
Safety
3.8
Communication
2.5

People love

Cat Boarding(7)Webcam Access(5)Special Needs Care(3)

Staff shoutouts

Maria

Worth noting

Kennel Cough Outbreak

“KENNEL COUGH OUTBREAK!!!!!! DO NOT LEAVE YOUR PET HERE!”

Unresponsive to booking inquiries

“I tried leaving voicemails. I tried sending emails. I tried their online form. I never got any contact back.”

Communication/Phone Responsiveness(6 mentions)

“Nice place but poor at answering phones or retrieving voicemail.”

Billing/Overcharging

“They will try to double charge you if your dog has an appointment with the groomer on the day of your check out.”

Top Rated

4.5 stars from 101+ reviews

This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 101 reviews.

At a Glance

Google rating
4.5/ 5
Review score
4.3/ 5
Amenities12 of 14
Reviews101
Repeat customersNumber of reviews that mention returning or being a regular customer.12

Min puppy age

4 months

Pricing

Boarding

$45–$98/night

Daycare

$35–$56/day

Contact

Visit Website+1 408-879-0300Get directions to 901 Dell Ave, Campbell, CA 95008

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