Paws 'n' Rec - Bentonville

Potentially inappropriate grooming and resulting dog discomfort

“They shaved his poor belly and "man parts". He is so uncomfortable and it looks horrible!”

Late cancellation after extended wait

“Waited two weeks for a grooming appointment only to receive a text at 8:30 at night the day before my appointment— that they can’t accommodate my dog.”

Breakdown in communication of customer instructions

“Instructions I gave when dropping Harlie off were not conveyed to the groomer”

Customer reports poor training outcome and inadequate resolution

“The training program was a complete waste of money.”

Communication and handoff of grooming instructions(2 mentions)

“Instructions I gave when dropping Harlie off were not conveyed to the groomer”

Inconsistent or disappointing grooming results(2 mentions)

“I tried to work through the transition but each time gas cost more money AND been a worse job.”

Late grooming cancellation

“Waited two weeks for a grooming appointment only to receive a text at 8:30 at night the day before my appointment— that they can’t accommodate my dog.”

Training effectiveness and value

“The training program was a complete waste of money.”