Paws Resort & Spa
1300 E Tuxedo Blvd, Bartlesville, OK 74003
Amenities & Policies
What Reviews Say
24 reviews analyzedPaws Resort & Spa receives predominantly positive reviews highlighting caring staff, happy dogs, clean facilities, boarding/daycare satisfaction, and repeat use. Negative feedback concerns grooming quality and communication, lack of facility tours, one disputed mistreatment allegation, and a grooming appointment experience involving a long wait and perceived rudeness. Owner responses range from warm and apologetic to defensive.
People love
Staff shoutouts
Worth noting
Alleged mistreatment
“Mistreated my dogs. Never going back.”
Severe grooming appointment delay and alleged bumping of scheduled customer
“I waited 3 1/2 hours and came back , the groomer bumped me for someone that walked in”
Grooming defects and contradictory service information
“The lack of attention to detail and inconsistency in communication were unacceptable.”
Poor phone customer service
“the boy who answered had 0 customer service”
Lack of tours creates reassurance concern for prospective customers
“As for not doing tours for new paying customers, comes off alarming.”
Grooming quality and service communication(2 mentions)
“The lack of attention to detail and inconsistency in communication were unacceptable.”
No facility tours
“As for not doing tours for new paying customers, comes off alarming.”
Grooming appointment delay and handling
“I waited 3 1/2 hours and came back , the groomer bumped me for someone that walked in”
At a Glance
Pricing
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