Forney facilities
🐕

Paws Up

207 E Main St, Forney, TX 75126

4.3
103 Google reviews
Cage-freeStaff overnightOutdoor yardPool / water playAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaks

Overview

Paws Up is a family-owned dog boarding, grooming, and training facility with two Texas locations (Terrell and Forney). The facility offers cage-free boarding with various indoor/outdoor run sizes, supervised playtime, and pool access. Owners Ken and Karen Hapgood have 30+ years of show grooming experience and offer obedience training, conformation classes, and professional grooming services.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardreal grass
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies

Policies & Details

Hours & Billing

Drop-off hours:9am-11am
Pick-up hours:4pm-6pm

Cancellation & Deposits

Deposit required — One night's stay
Holiday surcharge

Care & Play

Group play
Solo play
Comfort items allowed
Feeding policy:Owner provides food

Extras

Owner operated

What Reviews Say

103 reviews analyzed

Paws Up is a highly polarizing facility that serves a loyal base of long-term customers who praise the owner, Ken, for his expertise, fair pricing, and efficiency. However, the business faces severe allegations regarding animal safety, including undisclosed injuries and one report of a pet fatality. While many find the 'dusty' environment acceptable for the price, a significant minority of reviewers describe the facility as unsanitary and the handling as unacceptably rough.

Value
4.8
Drop-off / pickup
4.5
Dog happiness
4.0
Staff
3.8
Communication
3.2
Facility
2.5
Safety
2.1
Cleanliness
2.0

People love

Affordability(12)Speed and Efficiency(6)Expertise with difficult breeds(4)

Staff shoutouts

Ken(11 mentions)Karen(2 mentions)Hope

Worth noting

Allegation of pet death during service

“How does my healthy and active puppy go in for a bath and I get a call a few hours later that he died?!”

Physical injuries (cuts/staples) not disclosed to owners

“The poor pup had to go to the vet to get 2 STAPLES... they DID NOT LET HER KNOW THAT IT HAPPENED.”

Allegations of physical abuse/rough handling

“The owner likes to punch dogs in the face to 'show them who's boss'”

Unsanitary conditions/Dust(5 mentions)

“This place needless to say needs a deep cleaning, it is very nasty!”

Dehydration/Hunger after boarding or grooming(3 mentions)

“Once i got her back she seems to be starving... She’s also EXTREMELY thirsty.”

Poor grooming quality/Uneven cuts(4 mentions)

“Her face was poorly razor cut to the bone. Her body looks as if they used dull razors.”

At a Glance

Google rating
4.3/ 5
Review score
3.4/ 5
Amenities10 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.14

Pricing

Contact facility for pricing

Contact

Visit Website+1 972-564-7522Get directions to 207 E Main St, Forney, TX 75126

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing

Other Facilities in Forney

🐕

WagsTexas

Forney, TX

4.5· 90 reviews
Photo updatesOutdoor yardAccepts puppiesMedication adminGrooming+1 more

From $30/night

View Details
🐕

Whitney's Loving Care

Forney, TX

4.9· 69 reviews

Contact for pricing

View Details
🐕

Forney Pet Sitter

Forney, TX

3.2· 52 reviews
Medication adminClimate controlled

Contact for pricing

View Details