Montpelier facilities
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PawsCienda Pet Resort

16726 Mountain Rd, Montpelier, VA 23192

4.6
176 Google reviewsGoogle Verified

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

24 reviews analyzed

PawsCienda Pet Resort receives predominantly positive feedback for training results, caring staff, dog enjoyment, and facility quality. A smaller set of negative reviews raises concerns about grooming-related eye irritation, an injured nail and lack of veterinary care, training refusal, and a boarding feeding mix-up. Owner responses are frequent and generally appreciative or professional, though some responses to complaints are defensive or explanatory.

Facility
5.0
Staff
4.9
Dog happiness
4.8
Value
4.0
Safety
3.6

People love

Training effectiveness(7)Staff, facility, and dog care(7)Repeat and multi-service use(5)Dogs enjoy attending(4)

Staff shoutouts

Julianne(2 mentions)Stephen(2 mentions)Jullianne

Worth noting

Reported injury during boarding and no veterinary services obtained

My pup is an American bully, who entered healthy on 12/7, and without a real explanation obtained a split nail to the quick!

Reported post-grooming eye problem and dissatisfaction with handling

her eye was shut and leaking so I went back and asked to know what happened

Boarding feeding instructions and supplied food were reportedly mishandled

when we came to pick him up neither the bag of dog food nor the treats had been opened.

Customer reports being refused training after an earlier problem

we were refused training

Price/value concerns(2 mentions)

Did a nice job with the grooming but are pricey.

Training-service dissatisfaction(2 mentions)

We weren't treated well at all.took my dogs there once had problems then we were refused training

Concerns about incident handling and veterinary care(2 mentions)

I asked why, how and when the injury happened. I was told that my pup was aggressive! $451.00 was the charge! No bill adjustments, no Vet and no explanation was provided.

Owner replies to 58% of reviewsAvg response: 114dprofessional tone7 repeat customers

Top Rated

4.6 stars from 176+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 176 reviews.

At a Glance

Google rating
4.6/ 5
Review scoreInsufficient topic coverage
Amenities0 of 14
Reviews176
Repeat customersNumber of reviews that mention returning or being a regular customer.7

Pricing

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