PawsCienda Pet Resort
16726 Mountain Rd, Montpelier, VA 23192
Amenities & Policies
What Reviews Say
24 reviews analyzedPawsCienda Pet Resort receives predominantly positive feedback for training results, caring staff, dog enjoyment, and facility quality. A smaller set of negative reviews raises concerns about grooming-related eye irritation, an injured nail and lack of veterinary care, training refusal, and a boarding feeding mix-up. Owner responses are frequent and generally appreciative or professional, though some responses to complaints are defensive or explanatory.
People love
Staff shoutouts
Worth noting
Reported injury during boarding and no veterinary services obtained
“My pup is an American bully, who entered healthy on 12/7, and without a real explanation obtained a split nail to the quick!”
Reported post-grooming eye problem and dissatisfaction with handling
“her eye was shut and leaking so I went back and asked to know what happened”
Boarding feeding instructions and supplied food were reportedly mishandled
“when we came to pick him up neither the bag of dog food nor the treats had been opened.”
Customer reports being refused training after an earlier problem
“we were refused training”
Price/value concerns(2 mentions)
“Did a nice job with the grooming but are pricey.”
Training-service dissatisfaction(2 mentions)
“We weren't treated well at all.took my dogs there once had problems then we were refused training”
Concerns about incident handling and veterinary care(2 mentions)
“I asked why, how and when the injury happened. I was told that my pup was aggressive! $451.00 was the charge! No bill adjustments, no Vet and no explanation was provided.”
Top Rated
4.6 stars from 176+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 176 reviews.
At a Glance
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