Pawsitive Pals

Dog attack/injury incident - dog bitten in face by larger dog despite specific instructions

“They brought my dog out and told me there was an incident where my dog had been bitten in the face by a bigger dog. I'm so disappointed with this facilities disregard of my instructions that has led to my dog have scars.”

Dog fight resulting in serious injuries (broken ribs, puncture wounds)

“They let a dog off the leash... and it attacked another one of our other dogs in the lobby area... A vet bill later with broken ribs and puncture wounds to the dog, and no apology from the assistant manager or offer to help with the costs of their negligence.”

Grooming injury - dog returned with bleeding gash on cheek

“When my dog came back from her grooming, she had a huge bleeding gash on her cheek. The groomer said absolutely NOTHING to us about it.”

Missing toenail/bleeding injury during boarding

“Just picked my dog up now, she is missing a toenail and has been bleeding. We noticed she was limping when we got her.”

Lack of proactive communication about incidents/issues(4 mentions)

“Some behaviors reported after I asked were behaviors I needed to know, and would not know, unless I asked first.”

Inconsistent grooming quality(2 mentions)

“I asked the groomer to completely shave her but when I came back she did not shave my dog's head or tail.”

Dog separation/grouping concerns(2 mentions)

“They don't separate the small dogs from the big ones. There isn't enough staff to watch the pack.”

Staff attitude/customer service issues(2 mentions)

“The staff was incredibly rude. Went in to ask for information on boarding my dogs. The woman rolled her eyes and scoffed wherever we tried asking questions.”