Pembroke Animal Hospital Daycare and Boarding

Dogs not fed for 2 days - left 8 cans of food, only 6 returned

“Left 8 cans of their food with them 6 cans were returned on day I picked up my dogs.. So my dogs didn't get fed for 2 days.”

Hidden billing policy resulted in overcharge

“Was charged for 4 days, found out it was because we picked them up after 11am you get charged the entire next day. Was not told of this before I left the dogs in their care.”

No communication for 3 days during stay

“It meant we couldn't reach anyone for three days to check on our pets, which was very stressful as first-time clients.”

No daily photo updates as promised

“They post that daily photos would be posted — something that reassured us initially — but not a single photo of our dogs was shared during their entire 10-day stay.”

Poor communication and lack of updates(2 mentions)

“Not a single photo of our dogs was shared during their entire 10-day stay”

Hidden policies and unexpected charges

“Was charged for 4 days... Was not told of this before I left the dogs in their care”

Dismissive/rude staff and owner behavior(2 mentions)

“The staff member even made a face in reaction to their behavior, which felt dismissive and unkind”

Dogs not properly cared for

“So my dogs didn't get fed for 2 days”