Pension Animalou
481 Chem. de la Grande-Ligne, Sainte-Sophie, QC J5J 1A6
Overview
Animalou is a pet boarding facility near Montreal offering overnight stays, 24/7 supervision, outdoor spaces, and social play areas. Services include grooming, transportation, and group enclosures designed for comfort, avoiding industrial materials. They accommodate multiple species including dogs, cats, birds, and reptiles.
Amenities & Policies
What Reviews Say
59 reviews analyzedPension Animalou is highly regarded by a majority of clients for its cleanliness and the personal care provided by the owner, Maria. However, a significant divide exists between long-term positive experiences and a cluster of recent, severe complaints regarding hygiene (urine-soaked crates) and staff negligence during the owner's absence. While most dogs return happy and well-groomed, potential clients should be wary of service consistency when the primary owner is not on-site.
People love
Staff shoutouts
Worth noting
Hygiene/Sanitation (Urine soaked bedding)
“the cushions in the crate were soaked with urine, and my dogs stank.”
Physical Injury
“Here's the before and after of my dog's stay, regarding his tongue... my dog has suffered because of me.”
Neglect/Feeding issues
“they weren't given two portions of food. Also, my dogs' toys were soaked in urine.”
Staff inconsistency/New management(3 mentions)
“Since the beginning of this year, the owner and a new employee have been taking care of this place, and it has become mediocre.”
Lack of communication/responsiveness(2 mentions)
“I didn´t receive any answer for 4 days... they never answered my messages while my dog was there.”
Top Rated
4.5 stars from 59+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 59 reviews.
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Pierre Maître Chien
Sainte-Sophie, QC
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