Perfect Pet Resort

Dog death during boarding stay - owner claims staff failed to notice signs of distress

“My german shepherd died... My dog stopped eating 3 days before its 10 day stay. The young distracted staff do not pick up on cues or need for a vet, or to call me.”

Potential injury during stay - facial drooping/neurological issues

“We came back from our trip I pick him up and noticed something wrong with his face... The vet was thinking that can be a head or neck injury.”

Respiratory illness outbreak (kennel cough/URI)

“There happened to be a kennel cough outbreak (typical summer time occurrence) and they were very upfront about it. Our pup did end up contracting it her second to last day there.”

Dog returned dehydrated or not eating properly

“I noticed similar signs of dehydration, particularly excessive panting and her pulling me to get out of the door.”

Pricing - considered expensive by some(15 mentions)

“expect to spend a lot of money... but worth it... this place is our go-to for our dogs.”

Kennels/crates too small for large dogs

“The crating area seemed a little small for large dogs being as they are spending a lot of time in this area.”

Lack of live camera access(2 mentions)

“I would like to see video in my pets room so I can just in on them... it would be a great piece of mind.”

Inconsistent report cards(2 mentions)

“I haven’t received one the last couple times, but I hope they continue to do that.”