Perfect Pooch

Serious medical incident - dog suffered heat stroke requiring emergency vet care (107 fever, semi-coma, $7,000+ medical bills)

“Our one dog had to be rushed to the emergency ER... emergency room told us our dog had a fever of 107 and came in to their facility in a semi-coma. The emergency vets told us our dog had more or less a heat stroke.”

Dog returned with allergic reaction/swelling - no notification at pickup

“We picked up our dog after overnight boarding and had to take him to the Banfield Animal Hospital for an allergic reaction in which his tongue was inflamed and swollen. No mention of it at pickup.”

Dog returned injured from daycare (scratches, bloody, puncture wound)

“When I got him home he was scratched, bloody and a puncture wound. The staff there never said anything to me.”

Dog contracted kennel cough twice without notification

“My dog has gotten kennel cough from there twice and no one informed me that other dogs have it.”

Dog returned sick from boarding - facility let illness spread unchecked

“Dog came back from a boarding stay sick. Nobody called to notify me the dog was sick, nobody took the dog to a vet. I can't believe the level of neglect, letting disease spread through facility unchecked.”

Cannot tour facility / lack of transparency(8 mentions)

“They said after covid they didn't let people in... I really wanted to be able to see where Nala would be staying.”

Price increases / expensive(6 mentions)

“They increased their prices 20% which is ridiculous.”

Lack of live camera access / inconsistent photo updates(5 mentions)

“I wish they had cameras on the yards though so we could see our pups.”

Dog rejected/failed evaluation on first day(4 mentions)

“He never got out of the pen to actually play with any other dogs... They removed him from the play area and I can only assume, locked him in a cage.”

Communication gaps about dog behavior/issues(4 mentions)

“They couldn't even tell me if she went to the bathroom.”