Pet Camp San Francisco

Dog returned with significant weight loss and health decline without owner notification

“Our dog had lost approximately ten pounds and was visibly weak and lethargic... we were never contacted at any point during the boarding”

Dog returned with injuries (sores, limping, bleeding paws)

“He is noticeably smelly. He was supposed to be washed and he has urine around his neck and front paws”

Dog left in crate for extended periods (8+ hours daily)

“He only has 3-20min play sessions and the rest of the day is spent in a CRATE!!!! ALONE!!! That means, my poor pup is literally stressing out in a crate that he is not accustomed to for 8.5 hours daily”

Dog came home with fleas

“My dog came home with fleas... I spent the next weekend flea bombing my home”

Threats from management to call police on customer

“The older bald guy said very clearly 'if you don't leave I'm gonna call the cops and tell them you threatened me'”

Lack of communication about dog wellbeing during stay(8 mentions)

“We hardly saw any pictures of him... We were never contacted at any point during the boarding”

Billing/pricing issues and confusion(6 mentions)

“They tried to charge me the full price, when the first 3 days should be 50% off... when I asked for a breakdown of the charges, they couldn't provide it”

Dog returned smelling of urine/poor hygiene(5 mentions)

“Bruce smelled like pee when we picked him up”

Missing or inadequate photo updates(5 mentions)

“I never got an update on what he really did while there... They also texted me asking if I wanted to pay an extra $30 a day for a picture update”

Pickup/logistics issues (forgot pickups, keys)(4 mentions)

“By this time Petcamp forgot to pick up my dog 3 times... 4 times they had forgot to bring the house key”