Reading facilities
🐕

Pet Companions Bed & Biscuit

271 Main St, Reading, MA 01867

3.9
131 Google reviewsGoogle Verified
Cage-freeStaff overnightOutdoor yardAccepts puppiesMedication adminGroomingClimate controlledOvernight potty breaksOnline booking

Amenities & Policies

Cage-free
WebcamPhoto updates
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies4+ months
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Pick-up hours:2:00pm – 7:30pm
Checkout time:9:00am the following day
Late pick-up fee:After 9:00am, your dog will be checked into daycare; after 7:30pm, the dog can be checked in as a boarder.
Billing method:Per night

Cancellation & Deposits

Cancellation notice:7 days notice
Holiday surcharge

Care & Play

Group play
Daily updates — Free
Comfort items allowed
Feeding policy:All food must be individually bagged per meal; every dog is fed individually in a private feeding room according to provided instructions.
Raw diet accommodated

Extras

Owner operated

What Reviews Say

24 reviews analyzed

The 24 committed reviews are predominantly positive, emphasizing dogs’ enthusiasm, caring staff, trusted long-term relationships, and a clean, organized facility. A small cluster of low-rated reviews alleges neglect or abuse, while one detailed review describes anxiety, separation, and unsatisfactory communication during care. Owner responses are generally warm and appreciative, with one detailed response addressing a negative experience.

Staff
5.0
Safety
5.0
Facility
5.0
Communication
5.0
Drop-off / pickup
5.0
Dog happiness
4.9

People love

Dog happiness and enthusiasm(11)Staff care and friendliness(8)Long-term trust and repeat customers(5)Facility quality and cleanliness(3)

Staff shoutouts

Judy(5 mentions)Laurel(4 mentions)Erik(3 mentions)staff/team(13 mentions)

Worth noting

Serious allegations of animal abuse or neglect

“This business should be shut down due to the horrific job they do taking care of animals.”

Owner says they were not notified during the day about the dog's anxiety

“I never received a call to tell me this”

Reportedly negative or condescending pickup communication

“In a condescending tone he explained that my dog had been anxious all day”

Allegations of animal abuse or neglect(4 mentions)

“They abuse & neglect dogs ! Do not take your pup here”

Insufficient communication about a dog's anxiety

“I never received a call to tell me this”

Negative care experience and loss of trust

“The worst choice I made was to trust this place with my dog.”

Owner replies to 21% of reviewsAvg response: 5dwarm tone6 repeat customers

At a Glance

Google rating
3.9/ 5
Review scoreInsufficient topic coverage
Amenities9 of 14
Reviews131
Repeat customersNumber of reviews that mention returning or being a regular customer.6

Min puppy age

4 months

Pricing

Boarding

$95–$110/night

Daycare

$55–$64/day

Contact

Visit Website+1 781-944-5445Get directions to 271 Main St, Reading, MA 01867

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