Pet Lodge and Day Spa

Medical neglect and lack of health communication

“She was boarded for 9 days... and came home with a double yeast infection in both ears, diarrhea that lasted a week, and an intestinal parasite... I should have been contacted right away.”

Poor hygiene/Physical condition upon pickup

“Not only did she smell of urine but her whole butt was raw from god knows what.”

Communication issues(3 mentions)

“Lastly, we did not receive any updates while we were gone. For me, the lack of communication was the biggest issue.”

Payment policy (Cash/Check only)(2 mentions)

“You can only pay with check or cash and things seemed quite transactional.”

Pricing disputes/Hidden fees(2 mentions)

“I was told the price was $55.00 per Scotty and when they called to tell me they were ready for pick up the price was changed to $70.00.”