Pet Lodge USA of Beachwood

Alleged failure to notify the owner about a serious medical event

“My dog had a stroke while boarded here and i was not informed at all.”

Reported poor hygiene at pickup

“When I picked her up, she had wet pee over her and you can smell dry pee on her.”

Reported poor treatment and negative post-stay behavioral change

“I regret every sending my pet here!”

Customer would not return after reported care concerns

“I don't believe I will use this place again.”

Booking or availability communication problem

“there was availablity and to come in and then he said oh I'm sorry I forgot about these others that I scheduled which ruined my plans.”

cleanliness or hygiene concerns(2 mentions)

“When I picked her up, she had wet pee over her and you can smell dry pee on her.”

communication about pet condition(2 mentions)

“I was not informed at all.”

limited staffing or single-person operations(2 mentions)

“He is the only person who answers the phones.”