Pet Palace

Dog left in harness for entire week causing severe abrasion and injury

“My dogs front leg was in the wrong hole in her harness... she had a very bad abrasion under her armpit. It was red, swollen and her skin was rubbing off... he did NOT remove the harness for the ENTIRE WEEK because they would not come when being called and he stated it was just easier that way.”

Cat developed skin issues/itching after grooming - possible chemical reaction

“He comes home smelling like perfume and non-stop itching his back right above his tail. Turned out he was getting mange when we have never had a problem with that until we took him here.”

Multiple cats severely over-groomed/bald - excessive cutting without owner consent

“My poor cat got balded today by this groomer. Long hair her whole life and now she looks awful... They never called to confirm before they cut 4 + inches off my girl.”

Incomplete grooming services - not brushing or drying properly(3 mentions)

“They obviously didn't brush her, they bathed her. They didn't blow her completely dry and brush her afterwards. Now I have to groom her to reduce her shedding.”

Over-shaving matted dogs to the skin(2 mentions)

“Last time I took my molly the 5lb they shaved her down to the skin basically... I don't find that shaving them down to their skin is appropriate for such a small dog.”

Appointment availability - extremely long wait times(3 mentions)

“They are saying 8 weeks out to book appointment. Who wants to wait 8 weeks?”