Rio Grande City facilities
🐕

Pet Palace

1401 W Main St, Rio Grande City, TX 78582

3.8
54 Google reviews
Grooming

Overview

Pet Palace is a pet care service in Rio Grande City, Texas founded in 2018 with a mission to treat every animal like royalty. The facility offers cozy boarding suites and grooming services, emphasizing comfort, wellbeing, and understanding each pet's unique personality.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

51 reviews analyzed

Pet Palace is a highly polarizing grooming facility that receives significant praise for its affordability, friendly staff, and same-day availability. While many customers are loyal repeat visitors who appreciate the owner's patience with restless pets, a recent surge of 1-star reviews warns of poor haircut quality and potential physical discomfort for the animals. Overall, it is viewed as a budget-friendly option, though quality consistency appears to be a growing concern.

Value
4.8
Staff
4.5
Drop-off / pickup
4.5
Communication
4.2
Dog happiness
3.8
Safety
3.0

People love

Affordability(6)Staff patience and care(7)Fast scheduling(2)

Staff shoutouts

Mario

Worth noting

Potential physical discomfort/injury after grooming

“My pet is having trouble just to lay down, I’m infuriated”

Poor grooming quality(3 mentions)

“they came back with terrible, uneven haircuts that made me want to cry.”

General dissatisfaction (1-star ratings without text)(10 mentions)

“n/a”

Owner replies to 41% of reviewswarm tone8 repeat customers

At a Glance

Google rating
3.8/ 5
Review scoreInsufficient topic coverage
Amenities1 of 14
Reviews54
Repeat customersNumber of reviews that mention returning or being a regular customer.8

Pricing

Contact facility for pricing

Contact

Visit Website+1 956-353-4209Get directions to 1401 W Main St, Rio Grande City, TX 78582

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing