Pet Palace - West Chester
8386 Highland Pointe Dr, West Chester Township, OH 45069
Overview
Pet Palace West Chester is a pet resort offering dog and cat boarding, daycare, grooming, and training services in West Chester, Ohio. Located off I-75 near the Cincinnati Dayton Road exit, the facility features spacious villas and suites with climate control, outdoor play areas with pools, webcam access for select suites, and 24/7 pet safety monitoring. Pricing starts at $41/night for dog boarding and $32/day for daycare, with a $25 deposit required at booking.
Amenities & Policies
Required vaccinations: DHPP, Rabies, Bordetella, CIV (H3N2 & H3N8), FVRCP
Policies & Details
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
170 reviews analyzedPet Palace West Chester enjoys overwhelmingly positive reviews with 90%+ 5-star ratings. Customers praise the caring staff, clean facility, excellent communication via report cards, and dogs who genuinely love visiting. However, there are notable red flags including a serious allegation of abuse (Review 56), a heat exposure concern (Review 100), and reports of kennel cough (Review 138). Some concerns about pricing transparency and occasional communication breakdowns exist, but the majority of customers are repeat visitors who trust the facility with their pets.
People love
Staff shoutouts
Worth noting
Dog returned limping with allegations of staff mistreatment/abuse
“This isn't the first time I've heard them abuse a dog because they were 'mad' at them.”
Dogs heard whimpering in outdoor kennels in 95 degree heat
“As we went to leave, we could hear multiple dogs whimpering in metal kennels… 95 degrees out, no shade, on concrete.”
Dogs contracted kennel cough during stay
“They both came out with kennel cough.”
Prescription medications not administered to dogs
“We were disappointed that 2 dogs did not get their prescription drugs provided. They NEED them.”
Extra charges for basic services(2 mentions)
“I was disappointed to find out I would be charged extra for my dogs to be able to go outside to play and exercise.”
Pricing concerns(3 mentions)
“Expensive! But worth it. You get what you pay for.”
Communication failures about pet issues(2 mentions)
“They noticed he had diarrhea. No one told me this.”
Scheduling/reservation errors(2 mentions)
“The person who took the reservation was incorrect & there is no doggie day care on Sundays!!”
Lost items/misplaced belongings(2 mentions)
“They somehow lost his baggies of pre-portioned food”
At a Glance
Pricing
Boarding
$41–$54/night
Daycare
$32/day
Contact
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