Pet Paradise and K9 Resort
pet paradise2300 Upper James St, Mount Hope, ON L0R 1W0
Overview
Pet Paradise & K9 Resort is a Hamilton, Ontario-based dog boarding and daycare facility with over 45 years of experience, located at 2300 Upper James Street on a 1-acre fenced property. They offer daycare at $30/day (weekend special $25) and boarding at $44.25/night, with complimentary playtime included and a free bath after 5+ night stays. All dogs must be spayed/neutered and current on Bordetella, DA2PPv, Rabies, Leptospirosis, and Flea & Tick vaccinations.
Amenities & Policies
Required vaccinations: Bordetella, DA2PPv, Rabies, Leptospirosis, Flea & Tick
Policies & Details
Care & Play
What Reviews Say
126 reviews analyzedThe facility is currently undergoing a polarizing transition following a mass turnover of long-term staff, leading to a sharp divide between historical 5-star praise and recent 1-star warnings. While the grooming services and social media updates remain highly valued, serious allegations regarding the owner's professional conduct, a poorly managed kennel cough outbreak, and declining sanitary conditions in the play yards present significant red flags for new customers.
People love
Staff shoutouts
Worth noting
Major Kennel Cough Outbreak & Transparency Issues
“The cases surpassed 20 but it was not shut down... they were still boarding dogs and suddenly the updates on cases stopped.”
Owner Volatility/Aggression
“The owner threw a phone out of the office, and it smashed into the wall in pieces- coming very close to hitting me.”
Unnoticed Injury/Neglect
“When I picked him up he was limping pretty badly... his armpit was all red and bleeding. Instead they just ignored it and hoped I wouldn’t notice.”
Mass Staff Turnover(8 mentions)
“All of the experienced staff have recently been laid off/fired by the owner or quit due to extremely toxic working conditions.”
Owner Rudeness(6 mentions)
“Incredibly rude guy works there, says his name is George... Tells people how they are wasting his time, and just loves to argue.”
Pricing Inconsistency/Hidden Fees(3 mentions)
“Every time we were lied to and slapped an outrageous bill for daycare... triple the cost that was advertised.”
At a Glance
Pricing
Boarding
$44.25/night
Daycare
$25–$30/day
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