Pet Paradise Ballantyne
pet paradise9881 Harrisburg Rd, Indian Land, SC 29707
Overview
Pet Paradise Ballantyne is a full-service pet resort in Indian Land, SC offering dog boarding, daycare, grooming, and training services. Features include climate-controlled suites, an indoor pool, separate Tiny Town area for small dogs under 30 lbs, VIP suites with in-room webcams, and 24/7 webcam access in play areas. Pricing ranges from $50-134/night for boarding and $20-40/day for daycare, with multiple suite options including standard, VIP, and cat accommodations.
Amenities & Policies
Required vaccinations: Rabies, DAPP, Bordetella
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
246 reviews analyzedPet Paradise Ballantyne is a modern, high-end facility praised for its cleanliness, webcams, and excellent on-site veterinary team. However, there is a significant divide in customer experience, with a high volume of serious complaints regarding dogs being left in crates for the majority of their stay despite paid 'play' packages. Most alarmingly, multiple reviews cite pets returning home with severe respiratory infections, dehydration, or soaked in their own urine, often with a lack of proactive communication from management.
People love
Staff shoutouts
Worth noting
Severe health neglect/Illness
“Our dog had to have our dog HOSPITALIZED for multiple days with COMMUNICABLE pneumonia... he was CLEARLY sick with bloody mucus running out of his nose.”
Hygiene/Urine-soaked pets
“Our dog, Charlie, was covered in urine. No staff member acknowledged this or offered any explanation.”
Physical injuries/Rough handling
“My dog came home from boarding for 3 days and has injuries on every single paw. Burns and lacerations.”
Lack of actual play time/Crating(15 mentions)
“We paid $72 dollars to have our dogs sit in a crate all day... never once did you see ANY dogs out.”
Communication/Phone responsiveness(12 mentions)
“They have phones, but never pick up... Front desk also never answers the phone.”
Grooming cancellations/Management(6 mentions)
“We had more than 5 grooming cancellations in the last year which shows poor management.”
At a Glance
Min puppy age
3 months
Pricing
Boarding
$50–$134/night
Daycare
$20–$40/day
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