Pet Paradise Gainesville

Dog sustained severe eye injury requiring emergency surgery - staff did not notify owners until pickup

“Teddy had substained a severe right eye injury...The vet that performed the surgery stated that the injury was more than likely caused due to an unknown trauma.”

Dog returned with bloody, raw feet from artificial turf

“When we picked him up he could barely walk. Upon inspection of him his feet were bloody and raw, chunks of skin hanging off.”

Dogs kept locked in crates all day with no outdoor time despite promises

“I checked the cameras...they were locked in all the time...one of my dogs started having diarrhea all night and vomiting.”

Dogs not getting promised playtime - 20-25 min instead of 45-60 min

“The time they did get outside was nowhere near 45 minutes to an hour as they said it would be. 20-25 minutes was very typical.”

Dog returned with kennel cough, suspected poor cleanliness

“Unfortunately, he got kennel cough...I have to assume that he got sick because the facilities weren't cleaned well.”

Dogs not receiving promised playtime/outside time(8 mentions)

“This was the first time I never saw our dogs go out as often as they were supposed to.”

Communication issues - no response to calls/emails(6 mentions)

“Honestly this place is ridiculous. You can forget about hearing about your dog the entire time your pet is boarded.”

Billing/extra charges without disclosure(5 mentions)

“After paying $400 they keep coming up with new bullshit policies to squeeze money out of customers.”

Small dogs receiving less attention than large dogs(3 mentions)

“They favor the bigger dogs over the smaller dogs...the small ones especially puppies caged up all day.”

Grooming services not as described(4 mentions)

“I paid $75 for a mini groom...and he had knots the next day already.”

Staff not following specific care instructions(3 mentions)

“The staff were given specific instructions, which were not overly difficult, and they were not followed.”