Pet Paradise Georgetown

Health and Hygiene concerns (Kennel Cough/Infections)

“Over night stay for three dog got kennel cough requiring vet visits and meds... Both dogs came home with terrible cough, diarrhea, and nausea.”

Physical injuries and neglect

“I noticed he had bruising on his rear and top of tail. Also, a scab bite marks on his side... my dogs somehow end up soak with urine twice.”

Staff handling/behavior concerns

“I kept hearing their names be yelled at in a frustrated way by a blonde teen employee there and then she said 'get the hose'.”

Hidden fees and billing discrepancies(12 mentions)

“When I went to pick up our dog they told me my total was $100 more than I was quoted because they stated that they have additional fees on weekends.”

Vaccination record system failures(7 mentions)

“Why have a place to update records on your site if it doesn't work? Then when you admit that it doesn't work, why won't you take our dogs to a back room to get it sorted?”

Limited actual playtime vs. advertised(6 mentions)

“To our surprise, they only get a max of 2 hours of playtime during a 24-hour stay! If you want them to have more time than that then you have to pay an additional fee.”