Pet Paradise Hilton Head

Dog injured during boarding - torn toenail requiring $800 vet bill

“First time MacKenzie came back with a torn off toenail, $800 vet bill but that was a fluke....not their fault.”

Dog attacked/injured by other dogs - puncture wound to neck

“Second time we went to pick her up and she was bleeding from a puncture wound in her neck. No one claimed to see anything and said there was nothing on camera.”

Dog ear bitten and injured during play

“This week within 2 hours of our drop off we received a call that the tip of her ear was bitten and bleeding.”

Dog crated against owner's explicit instructions causing severe stress

“I told the staff several times not to crate her... I got out to walk the fence line and realized she was by herself in a kennel.”

Puppy injured during grooming - nails cut too short, profuse bleeding

“the puppy was bleeding everywhere in the back seat from every single nail being cut too far back.”

Dog regressed in house training after stay

“He hasn't had an accident indoors in the years I had him, but all of a sudden now he does.”

Communication issues - lack of updates, unreturned calls, confusion about services(4 mentions)

“No one told me when to pick him up or whether they'd call with an update.”

Hidden fees / unexpected charges(2 mentions)

“I get to the checkout and they tell me I need to pay $25 since it's a weekend and we had late pickup. Why did no one inform me of these policies when I dropped him off?”

Staff knowledge/training gaps - couldn't answer questions, disorganized(3 mentions)

“The staff seemed inattentive and disorganized, and it felt like my dog was just another number to them rather than a valued guest.”

Vaccination record issues at check-in causing denial of service(3 mentions)

“we arrived for check-in and were told that updated shot records were required... Driving all the way to check in only to be told our dog could not stay was very frustrating.”