Pet Paradise Murfreesboro

Dogs returned with urine/soaked in pee

“her dogs were SOAKED in their pee”

Staff kicking dogs and spraying water in faces

“two separate workers kick our dog in response to her jumping up. Before kicking, they sprayed her in the face with the hose multiple times”

Dogs developing hot spots and injuries after stays

“both dogs have hot spots, probably from the food change & from getting wet in the pool”

Dogs getting kennel cough after stay

“both dogs developed kennel cough while at Pet Paradise”

Dogs not receiving promised one-on-one service

“They promised one-on-one service and text messages when your pets went out to the yard, which didn't happen for two days”

Grooming instructions not followed(3 mentions)

“Told to do a teddy bear cut and DO NOT cut the eyelashes. Well guess what? Cut eyelashes and completely chopped the hair around the face”

Check-in/check-out process issues(2 mentions)

“There should be no reason why you are expecting your customers to reserve the night before just to have them waiting over an hour to check in”

Reservation management problems(2 mentions)

“they were overbooked... This totally inconvenienced our plan as we were leaving out of town for the day”

Feeding instructions not followed(2 mentions)

“My dogs always return home with leftover food and/ or treats”

Use of slip leads

“no one would have told me they use slip leads on dogs”