Pet Paradise Ocala

Dog death during boarding - owner claims negligence and lack of transparency about dog's condition during stay

“I am pretty convinced that my dog died because of negligence and mistreatment from this place.”

Heat-related emergency - dog overheated, required emergency vet care, body temp 104

“Bianca had overheated and was taken to University of Florida's Emergency location in Ocala. Medical records show she was dehydrated and her body temp was 104 when she arrived.”

Near-death medical emergency - dog left shaking and lethargic, required 4 weeks of meds

“My dog almost died because of this place... By the time I got him home I had to put him right back in the car and take him to the ER. 4 weeks of meds, multiple sets of x-rays...”

Dog left locked in room for 18 hours without proper potty breaks

“HE WAS LEFT LOCKED 18 HOURS, without leaving the room where he stayed on Tiny Town. He was left at midday in the room and forgotten for the play time and potty break until the next day at 6:30 AM.”

Multiple kennel cough/illness outbreaks affecting numerous dogs

“Beware of Kennel Cough- never again will my dog be boarded at this location... My vet... asked me if I had recently boarded him at Pet Paradise which I hesitantly said yes. My vet then proceeded to inform me that I was the SEVENTH (yes- SEVENTH) person to call this week with the same problem.”

Dog injured on premises - wound on face, staff unresponsive

“On Friday, May 9, my dog came home with a wound on the side of her face... I called their number... waited 9 hours before calling the same number back 3-4 times to finally get transferred to an actual person.”

Dog dropped and injured - handler dropped small dog causing head injury and dizziness

“One of their handlers chose to carry our dog and drop him where he fell on his front leg and head and had issues with dizziness from the fall.”

Dogs getting sick (kennel cough, bronchitis, viruses)(12 mentions)

“They came home very sick with a dog cold and cough.”

Dogs not fed properly or enough(4 mentions)

“Our dog was not fed this time, he was there all day, also not taken out to relieve himself enough.”

Vaccination record communication issues(4 mentions)

“Get there and am told my dog is due for vaccines. No notice before. He got the shot 6 months ago. I checked and it is good until 2026.”

Overcrowding/too many dogs in play areas(3 mentions)

“The yards have gotten very over crowded. There are 3 to 4 times the number of dogs that should be in the common areas.”

Poor communication about dog status(5 mentions)

“I never heard back from them for the rest of the stay but they did assure me it was just to let his tummy settle.”

Grooming services not completed as requested(3 mentions)

“We paid for ultimate baths for both dogs... only one of my two had even started being washed.”