Pet Paradise Snellville

Dogs contracting kennel cough/illnesses after boarding

“I picked him up 3 days later and notice he had a cough with breathing sliding different than normal. Took my dog to the vet and he came back home with Kennel Cough.”

Dogs returning with injuries

“They injured two of our dog's paws which has impaired his ability to walk. He has been bleeding from both paws.”

Dogs returned in unsanitary conditions (urine smell, feces on fur)

“He smelled like straight up pee. I have washed her twice and still smells like lingering urine.”

Grooming injuries (nails cut to quick, poor cuts)

“The groomer CUT HIS NAILS TO THE QUICK.”

Dogs not receiving promised services (grooming, feeding, walks)

“I paid for a full complete groom consisting of a bath, full cut, nail trims, and ear cleanings. when they brought her out she was shaved horribly.”

Grooming appointments canceled or poorly executed(12 mentions)

“I scheduled my dog a bath and grooming, and it got canceled within the same week I reserved it because they were 'Full'. When Bella did get a grooming, it was done absolutely horribly.”

Communication failures (no updates, lost reservations, phone not answered)(10 mentions)

“Very unorganized. Called to set up 1st time groom appt. They said my ph# was already in use... No record of me, my account nor the appmt.”

Dogs not getting adequate playtime/breaks(6 mentions)

“I watched the webcam from 6:30 am until 11:43 am, they had not taking my puppy out the cage.”

Unexpected pricing/charges(5 mentions)

“I was told one price when I boarded my dog then when picking him up was given another price.”

Staff turnover/inconsistency(4 mentions)

“There does seem to be quite a revolving door of workers at the grooming desk, however.”