Pet Paradise Wesley Chapel

Severe health issues post-stay (Pneumonia/Bacterial infections)

“By 4:37am, my dogs breathing became labored and was said to be within hours of his life by a Veterinarian... severe case of bacterial pneumonia.”

Pets returned covered in urine

“I picked my 7 lb Yorkie up today, soaked in urine! ... I almost threw up from the stench of urine!”

Undetected/Unreported injuries

“I was shocked to discover multiple injuries upon pick-up, to include a cut above his lip, several gashes on his face... indicating a concerning lack of supervision.”

Pet death on premises

“received a phone call from the assistant manager saying one had passed away today despite having no health problems at drop off.”

Difficulty reaching the facility by phone(12 mentions)

“It’s been two weeks and still no communication... It was very hard to reach the resort by phone. I waited multiple times for over 25 minutes.”

Hidden fees and pricing discrepancies(8 mentions)

“The cost they tell you over the phone is inaccurate. It is just a 'quote.' ... It was double what the quote was.”

Lack of actual playtime/Dogs left in kennels(9 mentions)

“I was watching the cameras all the time and she never went outside. I called and they told me that she was outside twice but in a place with no cameras.”

Strict/Inconsistent vaccine enforcement at check-in(5 mentions)

“I drove all the way from Fort Lauderdale... only to be told the day of... that he was missing one vaccine.”