Pet Paradise Winter Garden

Dog death under supervision - possible heat stroke with no cause provided to owner

“Our dog Kovu (Bernese Mountain Dog), a beloved family member to passed away under the supervision of Pet Paradise, no exact cause has been provided to us but just that he was unresponsive in the morning.”

Kennel cough outbreak - multiple dogs contracting illness without notification

“Large Kennel cough outbreak and we were not notified. Very disappointed.”

Dog attacked/injured by other dogs in daycare with staff not intervening

“While watching the camera of Play Yard 1, my husband saw our dog being attacked by two other dogs. The staff member...was on his phone, completely ignoring what was happening.”

Severe dehydration/illness requiring emergency vet care

“We picked her up and she was covered in feces and vomit — clearly neglected. I had to rush her to a veterinary hospital after bringing her home.”

Senior dog neglect - significant weight loss, kidney injury

“Our senior dog had clearly lost weight, her ribs were visible...over a 20% weight loss in 8 days. Her primary vet reported 'suspected acute kidney injury due to possible toxin/pathogen exposure'.”

Dog given wrong medication/vaccinations

“They had administered two unauthorized and unnecessary vaccinations because the vet DID NOT BOTHER TO CHECK THE NAME ON MY DOG'S COLLAR.”

Staff using inappropriate training methods (shock collars, physical force)

“Their trainer Molly does nothing but shut down and hurt dogs. She will tug on your dog and shock them no matter how much that dog cries and yelps.”

Kennel cough outbreaks and illness(15 mentions)

“He came home coughing, I called the vet when he checked him he confirmed he had kennel cough.”

Poor communication about pet health/issues(12 mentions)

“No one informed me that she got sick while in their care or that she stopped eating her food.”

Grooming quality issues(8 mentions)

“They butchered my Yorkie numerous times. My poor baby came out with just half of a cut.”

Pricing/billing problems(7 mentions)

“They charged me $70 more than what I was told on the phone ($250 for 3 days and a late pickup).”

Staff not following instructions(6 mentions)

“They missed to give the wet food can I provided to my dog. What would happened if that food was strictly medicated?”

Understaffing/too many dogs(6 mentions)

“There was 30+ dogs 2 handlers. We stood and watched for 10-15 minutes the handlers were just on their phones or talking to each other.”