Pet Resort & Suites

Medication errors resulting in pet death

“The problem is that they didn’t follow medication directions which led to my Kobe passing while in their care.”

Undisclosed injuries during stay

“He got hurt there over the holiday weekend and nobody bothered to tell me beforehand. Upon picking him up, I had to rush him to the vet.”

Severe illness (Kennel Cough/Diarrhea)

“Our 7 year old dog got a horrible Kennel cough... She almost died. The vet bill was over $1,000.”

Inconvenient hours/Saturday closure(4 mentions)

“Loved it when it was open on Saturdays but now that it isn't..not liking it.”

Hygiene/Smell upon pickup(2 mentions)

“Our dog was that for 8 days and was given back to us smelling like pee.”

Dark/Sad kennel environment(2 mentions)

“Their kennel area is secure but quite dark and sad. I wouldn’t want our friend stuck in there to long.”