Pet Resort
40 Kentucky St, Haines City, FL 33844
Overview
Heart of Florida Animal Hospital is a veterinary clinic that also operates Pet Resort for boarding services, opened in 1996 by Dr. David Wilkinson. Located at 14 Kentucky Street in Haines City, the facility offers boarding, grooming, and veterinary care. This appears to be primarily a vet hospital with boarding as an ancillary service rather than a dedicated boarding/daycare facility.
Amenities & Policies
Required vaccinations: Rabies, DHPP
Policies & Details
Care & Play
Safety & Emergency
What Reviews Say
36 reviews analyzedThe facility receives high praise for its warm, professional staff and the affectionate care they provide to pets, leading to a high volume of 5-star ratings. However, a significant dichotomy exists, as a minority of reviews report serious operational failures regarding feeding schedules and pets being kept in wet, unhygienic cages. While most customers feel their pets are in 'vacation' mode, potential clients should be aware of reported difficulties in reaching the staff by phone.
People love
Staff shoutouts
Worth noting
Neglect of basic care (Feeding)
“when I picked him up about half his dry food was left and one whole can, so he obviously didn’t get fed a day or two”
Unsanitary/Wet living conditions
“the entire cage floor was soaking wet from being cleaned I suppose... his legs were brownish... and he absolutely stunk!!!”
Communication/Phone responsiveness
“Good luck getting this place to answer your calls. It's ridiculous.”
Hygiene upon return(2 mentions)
“he smell so bad had to give him a bath so he can smell good .”
IBPSA Member
Industry Association
Cross-referenced with IBPSA’s member directory.
Top Rated
4.6 stars from 37+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 37 reviews.
At a Glance
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