Pet Set Stay & Play

Severe grooming injuries (cuts/razor burns)

“The technician cut a huge hash in his abdomen. It required stitches... she flatly refused to compensate me.”

Negligence/Death of a pet

“Got a call Sunday morning while on vacation that our Mac had died... they have no real answer as to what happened.”

Sanitation and hygiene concerns

“My baby’s paws covered in urine and feces! I was livid. My dog is completely house broken and if she is covered in urine and feces she is not being walked.”

Dehydration/Lack of water

“Both dogs RAN for the water bowl and drank it all... They were both dehydrated.”

Excessive wait times(12 mentions)

“Appointment was at 1pm. We came back at 4:30 to pick him up and he was not even started yet.”

Shaving matted dogs without consent(9 mentions)

“I said I only wanted his butt area cut... I picked him up and he was completely shaved. Looked like a freshly sheered sheep.”

Strong odors (Poop/Cigarettes/Mildew)(7 mentions)

“The building needs better ventilation (it always smells in there).”

Price increases/Hidden fees(4 mentions)

“After being a customer for 2 years... he was hit with a $126 bill with no warning. The sign mentions a $5 increase, not a $34 increase.”